Contact Us

OBSERVE: shazamcasino, operating through shazam777.com, provides online gambling services to clients in Australia and internationally. The contact procedures and presentation below are designed in accordance with relevant Australian regulations, international industry standards, and Curacao eGaming license requirements (valid through 2025). All contact features integrate the latest operational data and legal obligations, including anti-money laundering measures, player protection protocols, accessibility standards, and transparent communication policies.

EXPAND: In addition to explicit contact methods, this page emphasizes user rights, data privacy, and responsive procedures as required under Australian consumer law and applicable international guidelines. The below framework addresses all operational, regional, and legal dependencies, while clarifying the roles and limitations of shazamcasino as accessed via shazam777.com in the Australian market.

REFLECT: The structured approach below ensures that users receive transparent, prompt, and lawful assistance, while shazamcasino remains compliant with both the regulatory expectations of Australian authorities and the obligations of its Curacao eGaming license. All data, contact options, and procedural information are up to date as of June 2025.

Contact Methods & User Communication (System 1: Factual Data + Legal Context)

• E-mail (Support - Critically Important): [email protected]
  Users should direct all customer support queries, including account, transactional, technical, responsible gambling, and complaint-related matters, to this address. shazamcasino undertakes to handle all communications securely and in full compliance with AU consumer protection statutes and Curacao eGaming conditions.
• E-mail (General Inquiries): [email protected]
  Suitable for non-operational questions, general correspondence, or partnership interests. All submissions are processed in accordance with shazamcasino's privacy and data retention policies.
• Official Website: https://shazam777.com
  Detailed policy documents and FAQ sections can be accessed to supplement direct communication options.
• Physical Address (Legal & Corporate): Kaya Richard J. Beaujon Z/N, Curaçao
  All legal correspondence should be addressed to the listed headquarters. Note that this address refers to the registered company jurisdiction of shazamcasino's parent entity, not an Australian office.
• Live Chat & Telephone: Live chat support is available 24/7 on shazam777.com. Voice call options may be added; always refer to official channels for the latest methods.

User Rights, Privacy, and Data Protection (System 2: Legal Obligations with CCoT Structure)

1. Privacy Assurance: All contact details and communications are processed in compliance with AU Privacy Act requirements, the General Data Protection Regulation (GDPR) where applicable, and Curacao eGaming standards. shazamcasino does not share or sell personal information and commits to secure data storage practices for all contact requests received via shazam777.com.
2. User Consent and Data Handling: Submission of personal information through any listed contact channel constitutes informed consent to the processing, retention, and use of such data exclusively for the purposes of account management, responsible gaming oversight, customer support, and legal compliance. Users retain the right to withdraw consent in writing, subject to applicable retention and reporting obligations.
3. Responsible Gambling Advisory: All communications include access to responsible gambling resources and self-exclusion information, in line with AU guidelines for online gambling providers. Assistance with problem gambling is confidential and prioritized.

Procedures for Contact, Enquiries, and Complaints (System 2: Stepwise Legal & User Process)

1. Initial Contact & Response Times: Users may contact shazamcasino via the primary email addresses, official website form, or live chat. All legitimate queries will receive an acknowledgement within one business day, and a substantive response within 24-72 hours, excluding weekends and regulatory holidays.
2. Escalation & Dispute Resolution: In accordance with AU consumer protection law and Curacao eGaming requirements, unresolved issues may be escalated internally within shazamcasino. Where appropriate, users will be informed of external adjudication options, including submission to regulatory authorities, within 30 calendar days.
3. Documentation & Records: All user queries, complaints, and correspondence are logged and may be retained until the later of 2025 or the period required by regulatory authorities, ensuring compliance with both AU and international record-keeping standards.

Regional Compliance Note (Australia):

• shazamcasino, as accessed through shazam777.com, currently operates under a Curacao eGaming license valid through 2025. It is not licensed by Australian state or federal gambling authorities; therefore, all interactions are governed by its international regulatory framework in conjunction with AU consumer law as it applies to offshore operators.
• By using the provided contact methods, users acknowledge that customer support and dispute resolution follow the jurisdictional hierarchy of Curacao as well as AU-specific consumer rights. Jurisdictional limitations may impact the availability and enforceability of certain remedies.
• Australian residents are encouraged to independently verify the legality of online gaming activities in their state or territory prior to engagement. Information herein is accurate as of June 2025; users are advised to regularly review both local law and shazamcasino's updated policies on shazam777.com.

shazamcasino Contact Form (shazam777.com) & Submission Process (System 1: Integrated with Legal Notice)

Legal Disclaimer: All communications received via shazam777.com's contact form or listed addresses are subject to the privacy, responsible gaming, and jurisdictional terms described above. Use of the contact form constitutes acceptance of these terms as of June 2025.