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Responsible Gaming

Responsible gaming is a core principle at shazamcasino on shazam777.com, promoting a mindful and informed approach to gambling entertainment. Our commitment is to ensure players are equipped with accurate information and practical tools to manage their gaming experience responsibly. We offer comprehensive support to all our users throughout their journey, upholding the highest standards of legal and ethical responsibility as required in the Australian market.

Risk Awareness

OBSERVE: Australian regulatory guidance (e.g., ACMA, NCPF) mandates disclosure of addiction risks and provision of self-evaluation tools. EXPAND: International best practice suggests helping players identify problematic behaviours. REFLECT: This section clearly informs users of risk factors and offers self-assessment.

Signs of Potential Gambling Harm

  • Preoccupation: Thinking about playing at shazamcasino or planning gambling sessions outside of game time.
  • Chasing Losses: Repeatedly betting more to recover previous losses.
  • Increasing Stakes: Needing to bet larger amounts to achieve the same excitement.
  • Neglecting Responsibilities: Ignoring work, educational, or personal commitments due to gambling activities.
  • Borrowing Money: Requesting funds from friends or family to gamble or cover losses.

Self-Assessment Test

If you answer "yes" to two or more of the following, consider seeking assistance:

  • Do you feel unable to stop gambling even when you wish to?
  • Have you ever hidden your gambling from those close to you?
  • Do you use gambling to escape stress or negative emotions?
  • Has gambling caused you financial strain or conflict in personal relationships?
  • Do you feel restless or irritable when trying to cut down on gambling?

Regional Compliance Note: All risk awareness content is adapted for AU requirements under the Interactive Gambling Act 2001 and Australian responsible gambling codes.

Limits & Tools

OBSERVE: Australian law mandates provision of effective self-limitation mechanisms (deposit/time limits). EXPAND: shazamcasino implements a full suite of controls within personal player areas. REFLECT: Clear instructions below detail access and setup of these tools.

Setting Deposit Limits

  1. Log in to your account on shazam777.com and navigate to the "Account Settings" section.
  2. Select "Responsible Gaming" to access limit-setting functionalities.
  3. Enter your desired deposit limits by choosing daily, weekly, or monthly periods. For example, to cap at AUD 100 per week, enter "100" in the "Weekly Limit" field.
  4. Submit the changes. Limits will take effect immediately or as specified in the confirmation notice.
  5. To modify limits, follow the same process. Lowered limits apply instantly; increases may have a cooling-off period to prevent impulsive changes.

Time Management Tools

  • Session Timers: Set reminders within your account to notify you after specified play intervals (e.g., 60 minutes).
  • Enable Breaks ("Time-Out"): Access "Time-Out" options in Responsible Gaming settings to voluntarily pause access for 24, 48, or up to 72 hours. After activation, you will be automatically logged out and unable to log in until the selected period ends.

Legal Obligation: All limit and time-out functions are provided in accordance with international responsible gambling principles and legal expectations for Australian-facing services, though not licensed directly within Australia. Support is available at [email protected] if technical issues arise.

Self-Exclusion

OBSERVE: Effective long-term exclusion options are a legal and regulatory best practice worldwide and are strongly recommended for AU compliance. EXPAND: This process must be secure, irreversible for the stated period, and clearly communicated. REFLECT: Below is a detailed, compliant procedure with explanatory consequences and user rights.

How to Request Self-Exclusion

  1. Log in at shazam777.com. Navigate to "Account Settings" and select "Responsible Gaming."
  2. Click "Self-Exclusion". Choose the exclusion period that suits you (from 6 months up to a lifetime block).
  3. Confirm your selection. For permanent exclusion, explicit confirmation will be required, including two-step verification (e.g., confirmation e-mail).
  4. Alternatively, contact [email protected] for assistance with self-exclusion or to clarify any terms.
  5. Upon activation, your shazamcasino account will be blocked for the chosen period. You will not be able to log in or participate in games during this time.
  6. Pending balances may be withdrawn by contacting our support team, subject to identity verification and compliance review. Refund terms are subject to curacao eGaming regulatory requirements.
  • Consequences: Early reactivation is not permitted. All promotional offers and bonuses will be forfeited. It is your responsibility to ensure any remaining funds are withdrawn before exclusion. shazamcasino (shazam777.com) cannot be held liable for any activity undertaken after exclusion requests are confirmed.
  • Regulatory Notice: As shazamcasino holds a Curacao eGaming license, exclusion enforcement is subject to Curacao licensing standards and must adhere to responsible gaming best-practices for the AU market.

Support Resources

OBSERVE: Directing users to credible external help services is a mandatory harm minimisation measure under AU policy and international regulation. EXPAND: In addition to shazamcasino support, a variety of agencies offer specialized assistance. REFLECT: Below is a curated list with descriptions and contact details.

  • GambleAware Australia - National support, information, and referrals.
    Website: https://www.gambleaware.org.au
    Phone: 1800 858 858 (24/7 confidential helpline)
  • GAMCARE - International support and practical advice, with live chat.
    Website: https://www.gamcare.org.uk
  • Gamblers Anonymous Australia - Peer support through meetings and group sharing.
    Website: https://gaaustralia.org.au
  • Australian National Gambling Helpline - Immediate advice and counselling.
    Phone: 1800 858 858 (free, confidential)
  • European & International Helplines:
    Gamblers Anonymous International: Find Meetings
    Gambling Therapy: 24/7 live chat support

Each service provides confidential support, self-help resources, and can assist both players and family members in developing healthy gambling management plans.

Help for Family

OBSERVE: Family impact mitigation is recognised under National Consumer Protection Framework for Online Wagering in AU. EXPAND: Best practice guidance includes communication, support, and referral to group resources. REFLECT: This section empowers concerned relatives or friends with practical steps and professional resources.

Guidance for Supporters

  • Initiate Open Conversation: Approach discussions calmly, expressing concern, and avoid blame. Use evidence-based language and focus on behaviours, not character.
  • Encourage Professional Help: Suggest reaching out to specialised support services needed for problem gambling (see Support Resources above).
  • Access Family Support Groups:
  • Recommend Professional Steps: If the situation is severe, contact a registered psychotherapist familiar with gambling disorders and/or call the Australian National Gambling Helpline (1800 858 858) for direct advice.

Next Steps: Maintain ongoing dialogue, establish healthy boundaries, and ensure your own wellbeing is also supported through dedicated family services.

Operator's Commitment

OBSERVE: shazamcasino, operated exclusively via shazam777.com, must demonstrate active risk-mitigation under cross-jurisdictional oversight (Curacao & AU market). EXPAND: Internal practices include monitoring and active outreach based on regulatory best-practices. REFLECT: Details of initiatives and support escalation are outlined below.

Internal Risk Management Procedures

  • Behavioural Monitoring: Automated systems regularly analyse player behaviour for risk indicators such as rapid deposit increases, frequent session lengths, or attempts to override limits.
  • Proactive Warnings: shazamcasino may issue responsible gaming alerts or notifications if potentially harmful patterns are detected, including reminders to use limits or consider "Time-Out".
  • Support Intervention: Should repeated risk signals occur, our support team, using the [email protected] channel, may contact you to offer guidance, recommend tools, or, where necessary, discuss account restrictions in line with responsible gambling obligations.
  • Data protection: All monitoring is conducted in compliance with Curacao eGaming license stipulations and relevant privacy laws. No behavioural data is shared outside the regulatory or support framework.

Regulatory Note: Operator's commitment reflects both Curacao licensing obligations and best-practice AU harm minimisation standards, as of 2025.

Updates

OBSERVE: Regulatory recommendations require transparency in the communication of policy changes. EXPAND: Best practice is multilayered notification. REFLECT: The process below ensures every user receives timely and clear responsible gaming updates.

  • Email Notification: All registered players at shazam777.com will receive an email if significant responsible gaming provisions are updated.
  • On-Site Banner: Notices of changes are posted as banners on the Responsible Gaming page and upon login for urgent or material changes.
  • Record of Updates: This responsible gaming policy was last updated on 1 June 2025.

Contact & Feedback

OBSERVE: Direct support avenues must be provided by law, with explicit separation of responsible gaming queries and general inquiries. EXPAND: shazamcasino provides a dedicated channel for responsible gaming matters. REFLECT: All contacts below are managed via shazam777.com and protected under our privacy and confidentiality policies.

  • Email (Responsible Gaming): [email protected]
  • Email (General): [email protected]
  • Online Feedback: To request self-control support or submit feedback, use our support e-mail above. Dedicated web-form for responsible gaming requests may be available via your account's Responsible Gaming section.

All requests are handled confidentially and responded to by an authorised, trained support agent. For urgent matters, replies will be prioritised in accordance with our operator's duty of care under international and market-specific responsible gaming policy.

Disclaimer: shazamcasino at shazam777.com operates under a Curacao eGaming license (valid through 2025). While accessible from Australia, services are not licensed by any Australian state or federal regulatory agency. All responsible gaming features comply with international best practices and are intended to help minimise gambling-related harm.